Frequently Asked Questions
Sampling
Should I give saliva/blood sample?
For the Wellness and Ancestry tests, a saliva sample is sufficient. However, for the BRCA Test and Whole Exome Test, a blood sample is preferred.
When should sampling be done?
For optimal results, it is recommended to collect a buccal swab sample early in the morning before brushing your teeth. To avoid food remnants, please brush your teeth the night before. Additionally, it is advised to avoid drinking water, eating, or smoking before collecting the sample.
How shall I return the sample?
After completing the sample collection, kindly repack the saliva kit in the original box and securely place it inside the courier envelope provided. Then, deliver it to the nearest courier office for processing.
How long will it take to get the results?
The test typically take 4 to 6 weeks to process, if there is an urgency we may charge extra fee.
How will I receive my test results?
- Through online (by our website) : We will provide an online portal where individuals can access their test results. To access the portal, you will typically need to create an account using the email address and password you provided during the testing process.
- Email : We will provide test results via email. You will typically receive an email notifying you that your results are available, along with instructions on how to access them.
- Hard Copy : We will send a physical copy of your test results via mail. This may take longer than receiving results online or via email.
Who will have access to my DNA results?
- The company that performs the DNA testing will have access to your DNA results. They may also use your data for research purposes only if you provide consent to do so.
- If you take a genetic test through a healthcare provider, your results may be shared with your doctor or other healthcare professionals involved in your care.
What will happen to my DNA sample after the test is complete?
- We will discard the DNA sample once the test is complete.
- We may store the DNA sample for a period of time in case you want to order additional tests in the future, or for quality control purposes.
- We may share your DNA sample with third-party research organizations, usually with your explicit consent. This is typically done to improve genetic research or to discover new medical treatments or cures.
Will my insurance cover the cost of the DNA test?
Genetic testing is generally not covered by insurance companies in India.
Will my DNA results tell me about my ancestry or genealogy?
- Yes, your DNA results can tell you about your ancestry and genealogy.
- Our company offer ancestry or genealogy DNA tests that can provide information about your ethnic makeup and the geographic regions where your ancestors lived.
Customer Service
What I should know before I purchase genetic reports?
Consumer genetic reports are for informational purposes only. The results in consumer genetic reports are not intended for diagnostic use. Human traits are influenced by our genes, our environment, and our lifestyle choices. Hence, genetic trait information must be considered alongside your non-genetic information to fully understand the manifestation of your traits.
How do I place an order for a DNA test?
You can place an order for a DNA test by visiting our website and selecting the test you wish to take. You can then proceed to fill in the required information and make a payment.
How can I track the status of my order?
You can track the status of your order by logging into your account on our website or by contacting our customer service team. An email will be sent at various stages of testing for your knowledge.
Should I need to fill consent form?
Yes. In order to proceed with sample processing, the consent form must be completed.
How do I contact customer service for support?
You can contact our customer service team by email, phone, or through our website's live chat support.
What is your refund and return policy?
Our return policy is outlined in the Terms and Conditions section of our website. If you need to return a product, please contact our customer service team for assistance.
Should everyone in the family buy Healthyaa Wellness test?
Yes. It is recommended that all family members get tested because, although they are part of the same family, everyone has unique genetics and genetic conditions can be identified within the family through testing.
Test results and interpretations
How are DNA test results reported?
The DNA test results are usually delivered in a PDF document through an online portal and an email notification will be sent to the registered email address, accompanied by the report.
What does a positive or negative result mean?
The meaning of a positive or negative result will depend on the specific DNA test being performed. For example, a positive result for a genetic mutation associated with a particular condition may indicate an increased risk of developing that condition, while a negative result may indicate a lower risk.
How are the test results interpreted?
The reports are generally self-explanatory, but a free genetic counseling session will be provided after the test to further interpret the results in a comprehensive manner by our counselors.
What is genetic predisposition to a disease?
Genetic predisposition is the increase or decrease in the probability of suffering from a certain disease depending on the genetics of each person. It is also called "genetic susceptibility".
Genetic Counseling
Is genetic counseling free?
For customers who order a test with us, one session of genetic counseling is provided for free. Any additional sessions will require payment.
How genetic counseling is done?
Genetic counseling will be arranged at a time that is convenient for you in a Zoom session. Our highly qualified genetic counselors will help you in interpreting the report.
How to prepare for genetic counseling?
You can get the most out of your genetic counseling appointment if you gather as much information as possible about your medical records and family members health history beforehand, if possible.
What will I get from genetic counseling?
A personalised recommendation report will be provided after genetic counseling session taking into account your genetics report and personal health history with more actionable points. In addition to it, food sources of various nutrients are also provided in the report. Annual health checks based on your report will be suggested.